It is our goal and mission to protect the personal privacy and security of our customers to the very best of our ability. Therefore, it is our expressed policy to not share or sell any customer details to any outside entity, including names, physical or e-mail addresses, phone numbers, and/or any other personal data. For further security, we have applied a Certified Secure Socket Layer (SSL) to our online store to protect from intrusion and interception of customer-submitted personal information. Furthermore, our checkout process provides an additional layer of security, with all credit card transactions being processed through Authorize.Net. We believe that our customers deserve the highest level of security possible, and it is our policy and commitment to provide it.
Purchasers wishing to return goods should contact Embroidery-Parts.com and request a Return Authorization number. Only goods specified on the Return Authorization may be returned. A copy of the original invoice and the Return Authorization number must accompany returned goods. Unauthorized returns will be returned to Purchaser at their expense. Merchandise returned within 30 days from date of invoice will be charged a 15 percent restocking charge. Merchandise is non-returnable after 30 days from date of invoice. Used or damaged merchandise is also non-returnable. Return shipping costs are the responsibility of the buyer. Please contact us at 573-866-3033 to arrange an exchange. Our on-line ordering system cannot handle exchanges at this time.